The goods and services carried out by Green-Craft are handmade, bespoke and as such the amount of time that it takes to carry them out is variable, but we will endeavour to carry them out within 2 weeks of receipt of the consumers order or within an agreed period with the consumer. The consumer will be sent confirmation of an order within 24 hrs under normal circumstances, this may not happen in the event of illness or holiday, but the consumer will receive confirmation of an order at the earliest possible time. The consumer has the right to cancel within seven working days for most goods and services. A refund will be given less the costs incurred by Green-Craft during this time. By confirming a payment by PayPal the consumer will be entering into a legally binding contract with Green-Craft for goods and services. Items sent by post by Green-Craft will be sent by Royal Mail either by recorded delivery or by royal mail special delivery, this is dependant on the cost of the item and is for insurance purposes. If an item is unavailable Green-Craft will contact you to arrange a suitable replacement item or a refund. All complaints are to be directed to us at info@greencraft.me.uk and we will endeavour to resolve any issues within 24 hrs of the complaint. In the event that you wish to return goods to us please send an e-mail to us within 7 days of receipt of the goods. The e-mail address to send to is info@greencraft.me.uk and we will give you the relevant address to send it to (there are two of us and we live in different parts of the country). Green-Craft operate within the United Kingdom and as such are bound by UK Laws. Consumer data will only be used by Green-Craft to communicate with reference to purchased goods or services supplied by Green-Craft. All prices are subject to change. If the price of any item should change Green-Craft will contact the customer via e-mail to inform them of the change and confirm the order.